About UNIMAS » Centre for Information Technology Development & Services (CITDS)

Centre for Information Technology Development & Services (CITDS)

Last modified by Khairilzamrie bin Rosle on 2017/01/26 16:58

Centre for Information Technology Development & Services (CITDS) is a center that provides Information & Communication Technology (ICT) Services to the whole campus users.

The center was formerly known as Centre for Information & Communication Technology Services (CICTS) or Pusat Khidmat Teknologi Maklumat dan Komunikasi (PKTMK) in Malay. On 25th January 2017, the center has been given a new identity during Amanat Naib Canselor 2017 event.

CITDS plays a major role in planning, managing and driving ICT adoption and application as well as providing ICT services to the university, including the provisioning of system management applications, technical support, network infrastructure and ICT security.

CITDS implemented and maintains Information Security Management System(ISMS) which fulfills the requirement of ISO/IEC 27001:2005 and MS ISO/IEC 27001:2007 standards. The scope covers the areas for the management of UNIMAS Data Centre covering equipment, system software, database and operating systems for the university's critical applications. The certification was issued to UNIMAS on 27 September 2013.

CITDS consists of 4 main division and each division has a number of units under it which play their respective roles to ensure the smooth operation of CITDS :


Centre for Information Technology Development & Services (CITDS) is a reincarnation of Centre for Information & Communication Technology Services (CICTS) which was officially established on March 1, 2001 as a result of the merger of Management Information Services Division(MIS) and Computer Network Services (CAIS-CNS). The historic rebranding from CICTS to CITDS has took place on 25th January 2017 during Amanat Naib Canselor 2017 event in DeTAR.

In early years of UNIMAS, MIS was responsible to plan and manage the development of application systems associated with the university administration. Application systems involved were Financial Management System, Human Resource Management System, Student Information Systems and office automation applications. CNS on the other hand was a small unit that works under Center of Academic Information Services (CAIS) which was responsible to plan and manage the university computing system infrastructure. Among its primary functions at that time was providing network system services and managing hardware and software systems across campus.

Centre Governance

http://www.cicts.unimas.my/images/staff/IMG_2610.jpgDirector : En Harun bin Maksom

Phone No : +6082-583896

Email : mharun@cicts.unimas.my


Head of Infrastructure and Customer Support Division :  Pn. Laila Abang Ahmad

Phone No : +6082-583867

Email : aalaila@cicts.unimas.my


Head of Strategic Management & Innovation Division : Pn Latifah Loh Abdullah

Phone No : +6082-583862

Email : alatifah@cicts.unimas.my


Head of Application System Division : Pn Hajjah Majina Sulaiman

Phone No : +6082-583846

Email : amajina@cicts.unimas.my


Head of Resource and Contract Management Division : Pn Nur Sherina James Abdullah

Phone No : +6082-583861

Email : jsherina@cicts.unimas.my


CITDS provides a number of ICT services to UNIMAS citizens. These are some of the most notable services :

Application System

  • UNIMAS Official Portal 
  1. User Technical Support

  2. ICT Communication

  3. Networking

  4. ICT Security

5. Others

  • Anugerah Inovasi ICT Pengurusan (AIICT)

How to get help?

As a service-based centre, CITDS prioritise its customer so they could do their work without having ICT problems bothering them. To make it easier for customers to reach CITDS and to ensure any ICT problems or request are handled properly, customers are advised to report any problems, issues, complaints or requests to CITDS ICT Service Desk.

ICT Service Desk can be reached via these 2 channels :

Telephone : +6082-583848

E-mail : hotline_cicts@cicts.unimas.my

After a report, complain or request has been made, a ticket number will be issued to customer. The ticket number can be used to track the status of the problem/request, as well as actions that has been made to rectify the problem/request. This will ensure everything is handled properly and transparently.

A complaint or request made directly to individual staff in CITDS is not recommended as the customer will have no guarantee their problem is prioritized and attended properly.

ICT Magazine : Tag-it

In the effort to reach its customers, UNIMAS has created a homegrown ICT-based magazine known as Tag-it. This hip-n-fun-n-richly-informative ICT magazine is published twice a year and available FREE OF CHARGE in the form of paper as well as e-book. In each issue Tag-it focused on specific theme and the articles chosen will reflect the theme. The workforce behind the magazine such as editors, graphic designers, reporters and photographer are of CITDS's staff.

The magazine name, Tag-it has been chosen through a competition which has been ultimately won by Ms Ling Sze Ting, a UNIMAS Staff. She and the other top 3 participants were featured in the first edition of Tag-it as a reward. From the first issue, Tag-it has actually been distributed not only within campus but also to reach the other domestic Higher Learning Institutes in Malaysia.

Ebook version links are as follows:

Past and Present : Head of Centre

CITDS has evolved under the tutelage of great leaders. This is the list of CITDS Head of Centre :

No Name Year 
 1En Zakaria Awang 1992 - 1999 
 2Pn Ratifah Alias 1999 - 2011
 3En Harun bin Maksom2011 -  Present 

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