About UNIMAS » Centre for Information Technology Development & Services (CITDS)
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5 -Center for Information & Communication Technology Services (CICTS) also known as Pusat Khidmat Teknologi Maklumat dan Komunikasi (PKTMK) is a department in UNIMAS which provide Information & Communication Technology (ICT) Services to the whole campus users. (% style="font-size: 14px;" %)CICTS plays a central role in planing, managing and driving ICT Technology adoption and application as well as providing ICT services to the university including the provisioning of system management applications, technical support, network infrastructure and ICT security.
5 +Centre for Information & Communication Technology Services (CICTS), which is also known as Pusat Khidmat Teknologi Maklumat dan Komunikasi (PKTMK) provides Information & Communication Technology (ICT) Services to the whole campus users. (% style="font-size: 14px;" %)CICTS plays a central role in planning, managing and driving ICT Technology adoption and application as well as providing ICT services to the university, including the provisioning of system management applications, technical support, network infrastructure and ICT security.
6 6
7 7 CICTS consists of 3 main division and each division has a number of units under it which play their respective roles to ensure the smooth operation of CICTS :
8 8
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14 14
15 15 = History =
16 16
17 -Center for Information & Communication Technology Services (CICTS) was officially established on March 1, 2001 as a result of the merger of Management Information Services Division(MIS) and Computer Network Services (CAIS-CNS). MIS previously was a center which responsible to plan and manage the development of application systems associated with the university administration. Application systems involved are the Financial Management System, Human Resource Management System, Student Information Systems and Applications office automation. CNS on the other hand is a small unit that works under [[Center of Academic Information Services (CAIS)>>doc:Center of Academic Information Services (CAIS)]] which responsible to plan and manage the university computing system infrastructure. Among its primary function at that time was providing network system services and managing hardware and software systems across campus.
17 +Centre for Information & Communication Technology Services (CICTS) was officially established on March 1, 2001 as a result of the merger of Management Information Services Division(MIS) and Computer Network Services (CAIS-CNS). Previously, MIS was responsible to plan and manage the development of application systems associated with the university administration. Application systems involved were Financial Management System, Human Resource Management System, Student Information Systems and (% style="font-size: 14px; line-height: normal;" %)office automation a(% style="font-size: 14px;" %)pplications . CNS on the other hand was a small unit that works under [[(%%)Center of Academic Information Services (CAIS)>>doc:Center of Academic Information Services (CAIS)||style="font-size: 14px;"]](% style="font-size: 14px;" %) which was responsible to plan and manage the university computing system infrastructure. Among its primary function at that time was providing network system services and managing hardware and software systems across campus.
18 18
19 19 \\
20 20
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59 59
60 60 = Services =
61 61
62 -CICTS provides a lot of ICT services to UNIMAS citizen. These are some of the most notable services :
62 +CICTS provides a number of ICT services to UNIMAS citizens. These are some of the most notable services :
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64 64
65 65 1. (((
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170 170
171 171 = How to get help? =
172 172
173 -As a service-based center, CICTS prioritize its customer so they could do their work without having ICT problems bothering them. To make it easier for customer to reach CICTS and to ensure any ICT problem or request is handled properly, customer are advised to report any problem, issue, complains or request to CICTS ICT Service Desk.
173 +As a service-based centre, CICTS prioritise its customer so they could do their work without having ICT problems bothering them. To make it easier for customers to reach CICTS and to ensure any ICT problems or requesst are handled properly, customers are advised to report any problems, issues, complaints or requests to CICTS ICT Service Desk.
174 174
175 -(% style="font-size: 14px;" %)[[ICT Service Desk>>doc:ICT Service Desk]] can be reached using these 2 channels :
175 +(% style="font-size: 14px;" %)[[ICT Service Desk>>doc:ICT Service Desk]] can be reached via these 2 channels :
176 176
177 177
178 -Via telephone : **+6082-583848**
178 +Telephone : **+6082-583848**
179 179
180 -Via e-mail : [[hotline_cicts@cicts.unimas.my>>mailto:hotline_cicts@cicts.unimas.my]]
180 +E-mail : [[hotline_cicts@cicts.unimas.my>>mailto:hotline_cicts@cicts.unimas.my]]
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182 182
183 -After report, complain or request has been made, a ticket number will be issued to customer. Customer then can use this ticket number to track problem/request status as well as actions that has been made to rectify the problem/request. This will ensure everything is handled properly and transparently.
183 +After a report, complain or request has been made, a ticket number will be issued to customer. The ticket number can be used to track the status of the problem/request, as well as actions that has been made to rectify the problem/request. This will ensure everything is handled properly and transparently.
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185 185
186 -A complain or request directly to individual staff in CICTS is not recommended as the customer will have no guarantee their problem is prioritized and attended properly.
186 +A complaint or request made directly to individual staff in CICTS is not recommended as the customer will have no guarantee their problem is prioritized and attended properly.
187 187
188 188
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192 192
193 193 In the effort to reach its customers, UNIMAS has created a homegrown ICT-based magazine known as Tag-it. This hip-n-fun-n-richly-informative ICT magazine is published twice a year and available FREE OF CHARGE in the form of paper as well as e-book. In each issue Tag-it focused on specific theme and the articles chosen will reflect the theme. The workforce behind the magazine such as editors, graphic designers, reporters and photographer are of CICTS's staff.
194 194
195 -(% style="font-size: 14px;" %)The magazine name, Tag-it has been chosen through a competition which has been ultimately won by Ms Ling Sze Ting, a UNIMAS Staff. She and the other top 3 participants were featured in the first edition of Tag-it as a reward. From the first issue, Tag-it has actually been distributed not only within campus but also to reach the other domestic Higher Learning Institute in Malaysia.
195 +(% style="font-size: 14px;" %)The magazine name, Tag-it has been chosen through a competition which has been ultimately won by Ms Ling Sze Ting, a UNIMAS Staff. She and the other top 3 participants were featured in the first edition of Tag-it as a reward. From the first issue, Tag-it has actually been distributed not only within campus but also to reach the other domestic Higher Learning Institutes in Malaysia.
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197 197 (% style="font-size: 14px;" %)Ebook version links are as follows:
198 198

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